At Urbarn Mobilier, we are committed to providing high-quality products and excellent customer service. If you need to return or refund an item purchased from us, please note our refund policy detailed below:

1. Return Policy: Items must be returned in their original, unused condition and in their original packaging. b. Items must be returned within 30 days of the purchase date. c. Personalized or custom-made items are non-returnable unless there is a manufacturing defect or quality issue.

2 Return Process: Please contact our customer service by phone or email to initiate the return process. Provide your purchase details, including order number, item name, and reason for return. b. Once your return request is approved, we will provide you with detailed instructions for returning the item.

3 Refund Options: Refund: If you return an item under the conditions mentioned above, we will refund the full amount of your purchase, excluding the initial delivery charges, as soon as possible. b. Purchase Credit: If you prefer, we can issue a purchase credit for the full amount of your purchase, which you can use on your next purchase at Urbarn Mobilier.

4 Partial Refunds: In some cases, partial refunds may be granted if the returned items show signs of use or are not in their original condition. The amount of the partial refund will be determined based on the condition of the returned item.

5 Refunds for defective or damaged items: If you receive a defective or damaged item, please contact us as soon as possible. We will ask you to provide photos or videos of the item to assess the problem. b. In the event that the item is confirmed to be defective or damaged, we will arrange for the return of the defective item and offer you a full refund or replacement, whichever you prefer.

6 Custom-made furniture
No refunds or exchanges will be accepted in the case of a custom-made item.

Please note that our refund policy may be subject to specific adjustments or restrictions depending on the type of product or current promotions. We reserve the right to change our refund policy without notice, but we strive to inform you of any significant changes.

We hope this refund policy meets your needs. If you have any additional questions or require further assistance, please do not hesitate to contact us. Our customer service team will be happy to assist you.